We respectfully require a 48 hour notice for appointment adjustments. If you reschedule or cancel your appointment within 24 hours of your scheduled service(s) OR decline to arrive for your reservation, the credit card we have on file for you will be charged 100% of the full price of all scheduled service(s).

All guests are required to place a credit card on file in order to book a reservation. Your card will not be charged unless our cancellation policy is violated. If you do not wish to have your credit card on file, but would still like to make an appointment, please contact our Front Desk Team where you will be given the option to pre-pay for your services.

We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.

Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

We accept cash, checks and all forms of credit cards.